Some time ago I wrote a post about how to get the most out of your facial which gave tips on what to do before, during, and after a facial in order to enjoy your experience. Recently I came across an article in Allure called Everything You Always Wanted to Know About Spa * but were afraid to ask which answers lots of questions on what to expect and how to behave in a spa.
The article clearly states how important it is to speak up both before and during a spa treatment in order to get the best possible service. It is totally within your rights as the recipient of a treatment to say something when you aren’t enjoying your treatment. Do keep in mind that certain services – waxing and facial extractions chief among them – are never pleasurable. One common thing I hear from people, especially people who rarely have facials, is that they had a facial and did not like the steam during the treatment but were too polite to say anything. Though steam is great for opening up the pores allowing for easier extractions and it also helps to soften the skin, a facial can definitely be performed without steam. So if you just don’t like the way steam feels on your face or if the steam is too strong be sure to let your esthetician know. Spa professionals are not mind readers. The more feedback you can give before and during a treatment is helpful to the person performing the treatment. After all we want you to return for another treatment and to recommend us to your friends so the more enjoyable your experience is the more likely you are to do both of the above.
The article also discusses tipping. Unless otherwise stated that tipping is against spa policy, believe me your spa technician is going to appreciate a tip. Even if you have gotten a facial from an esthetician at a doctor’s office you still can and should tip. How much you tip is, of course, up to you but it is a good idea to tip between 15% to 20% of the cost of your service. A kind word, a thank you, or positive feedback is always appreciated as well. If you were really happy with your service think about writing a review for the spa, mentioning by name the person who gave you the service, on Yelp! or another online review site. Of course, if you were treated badly or had a poor experience, you can also write about that on one of the internet review sites. Getting the word out about your esthetician or massage therapist is always appreciated. Spas thrive on good word of mouth. One last word about tips – technicians appreciate tips in cash so that they don’t have to wait to receive their money.
Arriving on time or calling if you are running late, being polite, and being relaxed are all hallmarks of a great spa guest. When you come in for a treatment it is a great opportunity to forget your troubles. If someone falls asleep during a treatment with me I actually take it as a compliment. Remember that a spa treatment is a treat and enjoy it!