Askanesthetician's Blog

An esthetician explores skincare issues and concerns

Facials 101 March 15, 2012

Every once in a while I come across a great post on another blog that I feel I need to share immediately with my readers.  The latest one comes from one of my favorite beauty blogs Gouldylox Reviews which is a wonderful resource for anyone since it is filled accessible beauty information and make-up ideas.

Recently Gouldylox Reviews published a fantastic post called What to Expect at Your First Facial.  Truthfully, I couldn’t have said anything better myself!  The post goes step by step through the facial process – from arriving at the spa to entering the treatment room, and even includes really on target tips about how to tell if you are being treated by a good esthetician or not.  I always get a little nervous when I see that people are writing about spas and estheticians since, unfairly and unfortunately, estheticians can get a lot of bad press.  So I very pleased when I read through this post.

Here are some of the things, according to Gouldylox Reviews, that set a good spa and esthetician apart from a so-so one:

Since not all spas are created equally, here are my guidelines for what I look for. I’m picky, so if certain things don’t bother you, then carry on.

1. The esthetician must take time to ask you how you are hoping to benefit from the appointment (unless you are a regular client and they know you really well).

2. If they glower at you when you mention you use drugstore skincare, I would not return again. Nothing irks me more than snobby estheticians who try to profit by making you feel less, looking down on because of how much you spend on your products. Skincare can be very expensive. Many drugstore brands work beautifully and many very expensive brands do not. It’s a personal decision and anyone that makes you feel less than for not using expensive products is missing the point. They should be concerned with what is best for you. It could be that a Kate Somerville product may be perfect for you. But if you can’t afford the price tag, it should not affect the quality of care you receive.

3. The treatment rooms should be quiet and clean. Your esthetician should not smell of smoke, including her hands, or chew gum. Call me picky, but these two things make me insane and feel dirtier, not more clean.

4. They should always observe your modesty.

5. They should be knowledgeable about all products they use or recommend. Skincare is changing at lightning speed, and like any professional, it’s important to stay on top of what’s available and how it works. This includes products as well as treatments like lasers, peels and other medi-spa options.

Finally, if you are happy with the service, you should tip 20%. If you were uncomfortable or unhappy with your service, you should politely tell them why, so they can change and suit your needs better. A good spa will want to know how to improve your experience. While it’s great if you can financially swing a facial each month, it does your skin good even if you can only go quarterly.

Fabulous advice!  I agree wholeheartedly that estheticians should not be trashing a client’s home care regime – no matter where her products come from.  If someone asks me what I think about a specific product I’ll give them my honest opinion, but only if they ask.  Having said that there are some estheticians out there whose whole shtick (aka personal gimmick, attitude, ploy, or persona) is to have a “I know better than you” attitude.  Some people actually like this and don’t mind when the esthetician trashes their skin, their home care routine, and choice of skincare products.  I guess they think that the esthetician is an expert so she knows what is best for them.  Or perhaps they like being around forceful personalities.  Who knows?  Personally I don’t like when people treat me in a condescending way so I try to avoid doing this with my clients at all costs.  Plus I want my clients to come back and see me (and refer me their friends) so I want to make sure that they feel good about their experience.  In my book putting someone down doesn’t equal a positive spa experience.

Though I also agree that an esthetician should be up to date on the latest skincare, make-up, and treatment options available I think you need to evaluate this criteria from a very personal perspective.  If you know more than your esthetician about the latest innovations in skincare and the newest and greatest thing in the beauty industry is important to you than perhaps you should think about finding someone else to go.  But if you just want to relax for an hour and don’t care if your esthetician knows all about the developments in laser technology than you can asess your esthetician on different criteria.  That is a truly personal choice.  But as pointed out above since the whole skincare industry changes at lightening speed, if your esthetician hasn’t heard of something but is open to finding out about new things take that as a positive not a negative.

And if you are a beauty junkie or novice I suggest subscribing to Gouldylox Reviews for on-target beauty tips.

Further Reading:

My Related Posts:

Image from www.facefactsclinic.co.uk

Advertisements
 

4 Responses to “Facials 101”

  1. Rae Says:

    The “know better than you” attitude irks me the most! I’ve been dealing with my skin for as long as I can remember and I think I know which products work and don’t work from experience.

    Sometimes while doing a facial, I ask about a different service and procedure, I appreciate it when estheticians tell me that they don’t know a lot about that procedure I’m asking about and refer me to someone who knows about it more. (Instead of pretending they know about it and spew info out of nowhere)

    • Alexandra Says:

      Hi Rae!…I feel really bad you came across a “know better than you” attitude… Im an esthetician, and it really irks* me too…It seems there are unfortunately more than a “few” of us out there who give us a pretty bad “snobby” reputation… But, don’t let them get away with that kind of thing. 🙂 And no one knows your skin better than YOU do! haha Just remember knowledge is power! Be wary of sensationalized words, and estheticians will be biased towards their “in-spa” product. My advice, whether you are taking your car in to a mechanic or going in for a facial is to be an educated consumer :). You’ll save A LOT of money and confusion.

  2. skinbizshop Says:

    I have worked for 34yrs in the beauty industry. The number thing to always remember or never forget is what it feels like to be a client coming to you the aestitician for the first time.
    It takes courage and it can be for many women a daunting experience. Unfortunately I have heard many sad stories about how clients have been treated. Please remember this dear client if you have felt degraded or put down in anyway it is not you. It is sadly the lack of knowledge of the aestitician. Smile and leave, and then find a professional. I have some tips for that on FB. Or email me glad to help.

  3. Terrada Says:

    Great article and well said! The client experience should always be welcoming.


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s